When will my order arrive?
Delivery within the United Kingdom is free on every order, with no minimum spend.
- Processing: 1–3 working days, Monday to Saturday.
- Transit: 5–8 working days after dispatch.
- Estimated total: 6–11 working days.
- Order cut-off: 18:30 GMT+00:00, Monday to Saturday.
Orders received before the cut-off enter processing that day; later orders enter processing on the next processing day. This does not mean same-day dispatch. Tracking is emailed after dispatch.
How can I follow my parcel?
Tracking details are sent by email after dispatch. Allow some time for the carrier to publish the first update.
Is there a minimum for free delivery?
There is no minimum spend. Delivery is free on every order within the United Kingdom.
Which payment methods can I use?
We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay, Visa. Checkout payments are processed in GBP.
How do I request a return?
Request a return within 30 days of delivery by emailing info@bramwellrow.com with your order number. Under our voluntary return policy, items must be unused, in their original condition and with original packaging.
Customers pay change-of-mind return postage. There are no restocking fees. Refunds are processed within 7 working days after receipt and inspection, to the original payment method. Your bank may take additional time to display the refund. Statutory rights remain unaffected.
Our business address is not a return address. Contact us for the correct instructions.
When will I receive my refund?
Refunds are processed within 7 working days after receipt and inspection, to the original payment method. Your bank may take additional time to display the refund.
Can I change or cancel an order?
Email us as soon as possible with your order number. We will check whether an update or cancellation is still possible before dispatch.
How should I choose a size?
Check the size options and product details. Contact us if you need measurements; do not assume that every item uses the same sizing.
Can I request an exchange?
Email us with your order number and preferred size or item. We will confirm availability and the next steps.
How can I contact you?
Bramwell Row
11 Milton Pl, Gravesend DA12 2BT, UK
info@bramwellrow.com
Monday–Friday: 08:00–17:00
Saturday–Sunday: 09:00–16:00
GMT+00:00
We aim to reply within 12 hours.
Where should I send a return?
This is our business address, not a return address. Email us for return instructions. info@bramwellrow.com
What if an item is damaged or incorrect?
Email us with your order number and, where available, photos of the issue. We will help arrange an appropriate resolution without limiting your statutory rights. info@bramwellrow.com